Siri Raw Honey

    Return & Refund Policy

    Effective Date: 06 October 2026

    At SIRI RAW HONEY, we take care to ensure that our products are packed and delivered safely. Since our products include food items such as Raw Honey and Ghee, returns and refunds are subject to the conditions below.

    1. Eligible Returns

    We accept returns or provide a suitable resolution in cases where:

    • You received the wrong product.
    • The product was damaged during delivery.
    • The product package is leaking or seriously damaged.
    • You received a defective or unusable product.
    • The product received is substantially different from the product ordered.

    For food-safety and hygiene reasons, opened or used food products generally cannot be returned.

    2. Damaged Products

    If your order arrives damaged:

    1. Take clear photographs/videos of the package before opening it, if possible.
    2. Take photographs of the damaged product and packaging.
    3. Contact us as soon as possible.
    4. Provide your order number and relevant photographs/videos.

    We will review the issue and determine the appropriate resolution.

    3. Wrong Product

    If you receive a product different from the one you ordered, please contact us with:

    • Order number
    • Photographs of the product received
    • Photographs of the packaging/shipping label

    After verification, we may arrange a replacement or provide an applicable refund.

    4. Return Request Period

    Any return, replacement, or damage complaint should be reported within 48 hours of delivery.

    Requests submitted after this period may not be accepted unless the issue is covered by an applicable legal or consumer protection requirement.

    5. Non-Returnable Products

    For hygiene, safety, and quality reasons, the following generally cannot be returned:

    • Opened honey products
    • Opened ghee products
    • Used products
    • Products damaged after delivery due to improper handling or storage
    • Products returned without prior approval
    • Products where the customer simply changes their mind after delivery

    6. Refunds

    If your refund request is approved, the refund amount will generally be processed through the original payment method, where technically possible.

    The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

    7. Replacement

    Where appropriate, we may offer a replacement instead of a refund.

    Replacement availability depends on product availability and the nature of the issue.

    8. Refund for Cancelled Orders

    If an order is successfully cancelled before processing or shipment, an eligible refund may be initiated.

    Once an order has been shipped, cancellation may not be possible.

    9. Shipping Charges

    Original shipping charges may not be refundable unless the return or refund is due to an error attributable to us, a damaged product, or another eligible circumstance.

    10. Refund Processing

    Once your return/refund request has been reviewed and approved, we will initiate the applicable refund.

    Please note that the actual crediting time may vary depending on the payment method and financial institution.

    11. Incorrect Address

    Customers are responsible for providing the correct delivery address and contact details.

    If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery, where available.

    12. Unaccepted or Undelivered Orders

    If a shipment is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or failed to collect the shipment, we may contact the customer regarding re-delivery.

    Any additional delivery charges may be applicable.

    13. Product Storage

    Customers should follow the storage instructions provided on the product packaging.

    We are not responsible for changes in product quality caused by improper storage, excessive heat, contamination, mishandling, or other conditions after delivery.

    Natural honey and ghee may sometimes experience changes in texture, colour, or consistency due to temperature and natural characteristics. Such natural variations do not necessarily indicate that the product is defective.

    14. How to Request a Return or Refund

    Please contact us with the following information:

    Order Number:
    Customer Name:
    Phone Number:
    Reason for Return/Refund:
    Photographs/Videos:

    Our team will review the request and contact you regarding the next steps.

    15. Contact Us

    For return, replacement, or refund queries:

    SIRI RAW HONEY
    📞 Phone: +91 7981888736
    📧 Email: sirirawhoney@gmail.com